Returns & Exchanges
At FreebirdTM, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products. If a formula isn't the perfect fit for your skin, our hassle-free process ensures you find your glow without the stress.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your inbox; simply print it out and attach it to your original packaging.
Package and Ship
Ensure the products are securely packed to prevent leaking and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing