Frequently Asked Questions
Everything you need to know about your beauty journey with FreebirdTM.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are FreebirdTM products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Afterpay.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Best For' section. You can also take our 2-minute Skin Quiz on the homepage for a personalized beauty routine recommendation.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working on expanding our shipping zones to more countries very soon.